Today, Yilina's class had a gathering at our restaurant. Not only was it a pleasant night when old friends got together and enjoyed each others' company, but it was also a great learning experience for the greenies in GreenDot, be it the diners or the hosts.
From feedback provided by the diners, the food was much better than expected as many of them who were not exposed to much vegetarian food (other than the ones sold at hawker centres) thought that a vegetarian meal is equivalent to vegetables and deep fried flour products only. Hence, tonight's meal was an eye opener as they got to savour such fine vegetarian cuisine.
The main servers for the dinner were Yonghong and Justin who did a good job in introducing vegetarianism to the guests and providing background information regarding some of the dishes.
However, tonight's experience allowed the greenies to discover minute details that would otherwise have gone unnoticed if not for the personal encounters the two of them had today. Firstly, they learnt that while knowing about the restaurant and the dishes were essential, it is also important to be well rehearsed with the lines so as to appear more confident and professional when providing these information to the customers. The second learning point would be the service process starting from the point of arrival of the customers. Knowing how to present a good impression right from the start of the dinner experience is definitely a plus point which will let customers feel comfortable and valued.
In general, everyone had a great time tonight and many thanks to Lotus’ thoughtfulness in presenting such a delectable spread which the group of ten youths enjoyed!
0 comments:
Post a Comment